I had the best experience at Kayrouz Bridal. The staff are very welcoming, down to earth and friendly and made me, my mum and maid of honour feel very comfortable and we loved the bubbly. I knew exactly what dress I wanted and even though it wasn’t in store they showed me different angle images and sample materials and helped me try on very similar dresses to the one I wanted and I ordered my dress. A month or so later they called me to tell me the dress I ordered was actually coming in and if I wanted to try it on even though I have already ordered it, just to see how it would sit. That made my day, I was so excited and thought that was such a wonderful idea as I wasn’t going to get my dress until next year. The customer service at Kayrouz is just fantastic and I couldn’t recommend them enough. If you’re looking for your dream Berta dress and a place you can feel comfortable and not pushed to buy something Kayrouz is the place to go, impeccable service and beautiful gowns for your special day, I cannot wait to go back for my dress fittings, thank you Kayrouz bridal and team for making my experience so easy and such a fun and positive one.
I’m so grateful for Nicole and the team at Kayrouz for helping me find my dream wedding gown. From my intial visit to my final fitting, Nicole and the team were so warm and professional and always made me feel special and safe. There were so many stunning Berta gowns in the store and their valuable assistance helped me narrow my choice down to the one that made me feel bridal, edgy, confident and sexy all at the same time. They kept me updated on shipment progress during covid lockdowns, helped me choose a beautiful veil and Maria Elena earrings from the Kayrouz store to compliment my dress, assisted with great alteration recommendations during each fitting with the dressmaker and gave me helpful bridal tips along the way. Nicole even went out of her way during Christmas store closures to lend me a beautiful coat hanger that I could use for my pre-wedding photos. They exceeded all my expectations and I will always remember the wonderful experience.
Where do I start… first it was just an email inquiry regarding the possibility of sourcing a specific Berta dress. Nicole went above and beyond to acquire this dress for me. My in store experience did not disappoint either. The positivity, customer service and reassurance was outstanding. I am so grateful for all the efforts made. Nicole went through every detail and gave me complete confidence and peace of mind in helping me find my dream dress. My dress is now on order and I have been advised I will be kept up to date with everything. She even helped with the extras like making her own inquiries to assist me in finding the perfect accessories. I have absolutely no doubt that the rest of my experience will be just as magical and I am so excited to try it on. I highly recommend Kayrouz Bridal with their extraordinary and unforgettable service.
Great selection and the staff are very friendly and accommodating. They do a good job at adjusting the service and options to meet your unique concerns. Overall had such a great experience here and my evening gown is absolutely stunning and tailored to fit perfectly – Gabbie (using my partner’s account)
WOW!! I don’t even know where to begin. Massive thank you to Nicole who looked after myself with trying to find my fairy tail wedding dress. With such short noticed I got my dress 2 months before my wedding and Nicole went above and beyond to make it work. So obsessed with my dress. Thank you to Kathy for all the alterations. High recommend!! Xx
Thank you very much for your time today and your email too. It was so lovely and special to meet you today and thanks a lot for your kind conversation and your welcoming warm approach. Of course, I’ll be in contact again, and I highly appreciate your understanding and unfailing efforts to assist.
Wishing you all the very best always.
A big thank you to you and Kathy for all your hard work, patience and assistance.
Kathy really worked magic.
You have been amazing to deal with, so honest, reliable and made me feel so comfortable at every fitting.
Thanks so much wishing you and your beautiful store all the very best. xx