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FAQs | Frequently Asked Questions | Kayrouz Bridal | Bridal Dress

FAQs

Kayrouz Bridal is located in the Prestigious Heritage City of Sydney Bank, in the heart of the Sydney CBD at 25 King Street, Sydney NSW 2000.

Monday           10.00-5.00pm

Tuesday           10.00-5.00pm

Wednesday     10.00-5.00pm

Thursday         10.00-8.00pm

Friday              10.00-5.00pm

Saturday          9.00-5.00pm

Sunday              CLOSED

We are Appointment Only for our Sydney boutique and you may contact the store or Book Online. We welcome walk-in appointments and if we are available at the time of your visit, we will happily see you immediately. If we are busy at the time you come into the store, we will book you in for another appointment. If you have any further questions, please contact us on

+61 2 92622151 or email us on brides@kayrouzbridal.com.au

Upon your arrival in store our bridal consultant will welcome you and your guests and go through your wedding details. We focus on listening to our brides on what they are hoping to find in their dream gown. This process of discussion and trying on gowns will take up to 1- 1.5 hours.

This booking fee of $100 is non-refundable and 72hrs is required to reschedule. The requested date & time is also subject to availability and will be confirmed by a Kayrouz Bridal Consultant.

We advise our Brides to bring no more than three guests to their appointment. This will enable the bride to have more of a personal experience where the bride does not feel overwhelmed and can make her decision easily.  We do not allow photos to be taken in store by the bride or her guests. We prefer to take the images for our bride’s favourite gowns where the bride can view these gowns during or after the appointment. Nevertheless, family and friends are very important to the bride and Kayrouz Bridal, so we are very happy if the bride would like to facetime her family and friends that were unable to attend the session.

Congratulations! Once our brides have found their special gown at Kayrouz Bridal, the bride is required to approve her size, read, sign and date our paperwork. A 50% deposit will need to be paid by credit card, EFTPOS or online bank transfer on the day to secure the sale.

All gowns in store take up to 6-8 months to be delivered and you need another 2 months to complete your alterations. We highly recommend that all brides purchase their gowns at least 9-12 months before their wedding date.

All designers in store are able to do a Rush Order within 3-4 months, but this will incur an extra cost. For brides getting married within 1-6 months it is possible to purchase an in-store stock gown, at a discounted price.

The team at Kayrouz Bridal will assist you in choosing the correct size for your gown, for in-store and over the phone orders, we will take your bust, waist and hip measurements and for online sales you can provide us with these details. Otherwise please contact the store by phone or email for any further discussions about sizing.

You will need to place a 50% deposit on your gown to secure the sale. For the remainder of the balance, we prefer a minimum of 10% monthly payment on the total cost of your invoice. Otherwise, you can pay the balance of your gown when it arrives in store. We accept Visa, Mastercard, Amex and Online Bank Transfer Payments.

We have an in-house alteration service where you will have your own dressmaker especially assigned for you. These alterations will give you the ultimate look and fit of your gown from head to toe. Once your gown arrives in store, one of our consultants will contact you and organise your try on appointment. Then from there, your 1st fitting appointments will be booked in.

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We like to pride ourselves on our long-standing reputation and all our pieces are of exceptional quality. Our quality assurance process checks each item at our Sydney head office before it is shipped to you to confirm the good condition of your order. If you believe that you have received a product with some kind of flaw or fault, the incorrect item or you are not happy with your gown, please contact us immediately at info@kayrouzbridal.com.au

Please note that goods are faulty if they are deemed to contain a significant manufacturing fault/s. Each item is produced with care & uses delicate fabrics, lace, beading and embroideries. As every piece is handmade, variations will occur. It is normal for there to be slight imperfections and variations in finish, colour & fabrication due to the specialised production. These are not faults in the production and we cannot be held liable for minor faults or flaws considered normal in the individual production of your item.

We recommend you inspect your item as soon as you receive it and contact us immediately at info@kayrouzbridal.conm.au with images and a detailed description of the perceived fault, if you feel something is not quite right. If possible, we will offer to repair any faulty items. Should the item be deemed as faulty you will receive a full refund if the item cannot be repaired or replaced. If you are returning goods to Kayrouz Bridal for repair or replacement, please ensure you have previously discussed this with one of our team members to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

If there is a faulty gown it will be assessed, and we will be in touch to discuss replacement options.

JUNE SAMPLE SALE

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